Refund policy
Return & Refund Policy
Last updated: 25 October 2026
Thank you for shopping with Oddities & Oracle! 🖤
We take great care in selecting and packaging our unusual treasures and want you to be happy with your purchase.
Please read our returns and refunds policy before placing an order.
Change of Mind
As a small Australian business, we generally do not offer refunds or exchanges for change-of-mind purchases.
This includes situations where you have ordered the wrong item, changed your mind or no longer require the product.
However, you’re always welcome to contact us if you have any concerns about your purchase.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.
We recommend contacting us within 7 days of receiving your order so we can investigate promptly, although this does not limit your rights under Australian Consumer Law.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging, where possible
We’ll review the issue and work with you towards an appropriate solution, which may include a repair, replacement or refund in accordance with Australian Consumer Law.
Fragile and Delicate Products
Many of our products are delicate, including glassware, crystals, framed specimens and decorative pieces.
We carefully package these items to help protect them during shipping.
Please be aware that some natural and handmade products may have variations in colour, shape, texture or appearance. These characteristics are not necessarily faults, provided the product matches its description and is of acceptable quality.
Returns Process
If you need to return an item, please contact us before sending it back.
We will provide instructions if a return is required.
For returns relating to a product that fails to meet Australian Consumer Law consumer guarantees, reasonable return shipping costs will be handled in accordance with your legal rights.
Refunds
Where a refund is approved, it will generally be processed to the original payment method.
Please allow additional time for your payment provider or financial institution to process the refund.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
For returns, refunds or product concerns, please contact us through:
https://odditiesandoracle.com.au/pages/contact
Thank you for supporting Oddities & Oracle.
Stay Curious. Stay Magical. Keep the Wonder Alive. 🦋🖤